Returns & Cancellations

All returns must be pre-approved — email support@superwrappz.co.uk with your order number before sending anything back.

Standard products

You have the standard UK right to cancel your order within 14 days of receiving it, and to send it back within 14 days of telling us you're cancelling (Consumer Contracts Regulations 2013). Items must be returned brand-new, unused and in resalable condition. Return postage is paid by the customer unless the item is faulty or not as described — in that case we cover it (see below). We recommend a tracked/signed service and keeping proof of postage, as we can't take responsibility for returns lost in transit without it. Your original postage cost is non-refundable; only the price of the goods is refunded.

Refund timeline: once your return arrives back with us, your refund is issued within 5–10 business days to your original payment method.

Custom orders and personalisation

Request a custom order or personalisation by emailing support@superwrappz.co.uk with as much detail as possible. We'll come back with a rough quote and request a deposit to begin design work. One redesign is included free of charge at the design stage — further redesign requests after that are chargeable, to cover the extra time and work involved. Once you've agreed the design, full payment is required before the order goes into production. Custom orders over £20 require a special/premium delivery service, paid separately by the customer — see our Shipping page.

Because custom and made-to-order items are made to your specification, they can't be cancelled or returned once production has started, except where the item is faulty or not as described — this doesn't affect your statutory rights under the Consumer Rights Act 2015, which always apply regardless of an item being made to order.

The exact wording of the cancellation exception for custom work is with our solicitor for confirmation; your statutory rights are unaffected in the meantime.

Fitment Promise

Our standard products don't carry a free warranty — they're vinyl overlays, and normal wear isn't included. What you can add at checkout is the optional £8 Fitment Promise: a promise to fulfil superwrapping your BMW. If your badges turn out not to be the standard OEM size and the kit doesn't match your panels, we'll cut a custom set to your measurements and send it via Royal Mail 2nd Class Signed For. If you need it faster, you're welcome to pay the difference to upgrade to 1st Class Signed For or Special Delivery yourself — just let us know. This charge is not refundable if the kit fits with no issues, so if you know you're not the first owner and the badges don't look OEM, the Fitment Promise buys peace of mind. It addresses size mismatch only — not fitting errors or normal wear — and your statutory rights for faulty or misdescribed goods are unaffected either way (see below).

Faulty or incorrect items

If your item arrives faulty, damaged, or not as ordered, email support@superwrappz.co.uk with photos and your order number and we'll sort it out — this applies to custom items too, and where a return is needed we cover the return postage.

Questions: support@superwrappz.co.uk — include your order number.

UK Consumer Contracts Regulations 2013 apply.