Refund policy

All returns must be pre-approved — email support@superwrappz.co.uk with your order number before sending anything back.

Standard products — You have the standard UK right to cancel your order within 14 days of receiving it, and to send it back within 14 days of telling us you're cancelling (Consumer Contracts Regulations 2013). Items must be returned brand-new, unused and in resalable condition. Return postage is paid by the customer unless the item is faulty or not as described — in that case we cover it (see below). We recommend a tracked/signed service and keeping proof of postage, as we can't take responsibility for returns lost in transit. Your original postage cost is non-refundable and will be deducted from the refund if you chose the FREE postage option; only the price of the goods is refunded.

Refund timeline — Once your return arrives back with us, your refund is issued within 5–10 business days to your original payment method.

Custom orders and personalisation — Request a custom order by emailing support@superwrappz.co.uk with as much detail as possible. We'll come back with a rough quote and request a deposit to begin design work. One redesign is included free of charge at the design stage — further redesign requests after that are chargeable. Once you've agreed the design, full payment is required before the order goes into production. Custom orders over £20 require a special/premium delivery service, paid separately by the customer — see our Shipping policy.

Because custom and made-to-order items are made to your specification, they can't be cancelled or returned once production has started, except where the item is faulty or not as described — this doesn't affect your statutory rights under the Consumer Rights Act 2015, which always apply regardless of an item being made to order.

Fitment add-on — Our standard products don't carry a free warranty — they're vinyl overlays, and normal wear isn't covered. What you can add at checkout is the optional £8 fitment add-on: if your badges turn out not to be the standard OEM size and the kit doesn't match your panels, we'll cut a custom set to your measurements and send it via Royal Mail 2nd Class Signed For (you're welcome to pay to upgrade the postage speed). The add-on covers size mismatch only — not fitting errors or normal wear — and your statutory rights for faulty or misdescribed goods are unaffected either way.

Faulty or incorrect items — If your item arrives faulty, damaged, or not as ordered, email support@superwrappz.co.uk with photos and your order number and we'll sort it out — this applies to custom items too, and where a return is needed we cover the return postage.

Questions — support@superwrappz.co.uk — include your order number.